Withdrawals

Common questions about getting funds out of Alphio — pending status, destinations, limits, fees, rejections, and cancellation.

---

Withdrawal is pending for hours — when will it complete? Pending withdrawals go through several stages, and each can add wait time:

• Risk review — automated checks plus, for larger amounts, manual review. Most clear within minutes; flagged ones can take hours.
• On-chain broadcast — for on-chain destinations, the tx is submitted and waits for network confirmations.
• Settlement — for off-chain destinations, the processor settles on its own schedule (sometimes bank-business-hours-only).

Check the withdrawal's status under Asset → Activity log — the row shows the current stage. If the withdrawal has been pending for more than 24 hours, contact support with the withdrawal ID and timestamps.

Where can I withdraw to? Supported destinations depend on the source rail:

• On-chain — to any address you control on a supported chain. The destination must use the same chain the withdrawal dialog offers; do not paste an address from a different chain.
• Broker (SnapTrade) — broker withdrawals go through the broker's own withdrawal flow, not Alphio. Use the broker's app or web portal to move cash out to your linked bank.

warning

The exact list of supported on-chain destinations and supported chains for withdrawal is being finalized and may differ from the deposit list. The withdrawal dialog shows the current supported chains at the moment you open it — treat that as authoritative.

Withdrawal limits — daily and monthly.

warning

Per-transaction, daily, and monthly withdrawal limits vary by:

• Region.
• Account tier (Free / Base / Pro / Elite).
• KYC level on the account.
• Asset / chain.
• Risk evaluation of the destination address.

The withdrawal dialog shows your current effective limit before you confirm. Higher limits may unlock after completing a higher KYC level. The displayed range is authoritative — if the dialog rejects an amount as out-of-range, that's the actual current cap.

Withdrawal fee.

warning

Withdrawal fees vary by:

• Destination type (on-chain vs broker-mediated).
• Chain (gas cost is passed through for on-chain).
• Asset.
• Account tier (Free / Base / Pro / Elite).

The withdrawal dialog shows the total fee for this specific withdrawal before you confirm. Cheaper L2 chains (Arbitrum / Base / Optimism / Polygon) generally cost a fraction of Ethereum mainnet for the same withdrawal.

Withdrawal was rejected — why? Common rejection reasons:

• Risk review — the destination address, amount, or pattern triggered a flag. Contact support with the withdrawal ID to learn the specific reason; some details can't be shared but the team can advise next steps.
• Insufficient balance — your spendable balance after open orders, pending settlements, or locked positions is lower than the withdrawal amount.
• KYC level too low — the amount exceeds your tier's KYC cap. Complete higher-level KYC and retry.
• Destination blocklisted — addresses associated with sanctioned entities or known scam patterns are refused.
• Asset / chain not supported — confirm the asset and chain are both in the current withdrawal dialog options.

If you don't see the reason in the activity log, contact support with the withdrawal ID.

Can I cancel a pending withdrawal? It depends on the stage:

• Risk review (before broadcast) — usually cancellable. Open the withdrawal in Asset → Activity log and look for a cancel action. If unavailable, contact support quickly with the withdrawal ID.
• On-chain broadcast / settlement in progress — not cancellable. Once the tx has been broadcast to the network or sent to the processor, it's outside Alphio's control.

If you sent to a wrong address by mistake, do not retry — contact support immediately. Recovery may not be possible but the team can advise.