Delete Account
Permanently delete your Alphio account. Irreversible — read carefully before proceeding.
Find it at: /account/profile → Delete Account (footer).
1. What gets deleted
Once deletion completes, the following are removed from Alphio's systems:
| Category | Removed |
|---|---|
| Profile data | Nickname, avatar, email, UID, password hash, OAuth provider links, language / theme preferences. |
| Chat history | All chat threads, message content, AI-generated artefacts (research reports, briefs you authored). |
| Watchlists | All custom watchlists and the symbols in them. |
| Alerts and tasks | All active price alerts, scheduled monitors, Tasks history, Agentic Trading plans. |
| Credits balance | All remaining Credits (Monthly / Recharge / Limited-time) are forfeited. |
| Referral data | Your referral relationships and pending rewards. |
| Feedback history | Submitted feedback entries and their reply threads. |
| Notifications settings | Channel preferences, quiet hours, Telegram bind. |
Deletion is server-side and permanent. There is no undo button.
2. What doesn't get deleted
Alphio doesn't custody on-chain assets or broker accounts on your behalf — those relationships are independent of your Alphio account.
| Asset / connection | What happens |
|---|---|
| Privy-managed wallet | The wallet itself persists with Privy — Alphio just unlinks it. Export your private key from /account/wallets before deletion if you want to retain signing access (see /account/wallets-management section 6). |
| MetaMask / WalletConnect wallets | Unaffected — the keys live in your wallet app, not in Alphio. |
| External (read-only) wallet bindings | Unlinked from Alphio; the on-chain address is unchanged. |
| SnapTrade broker connection | The broker account itself remains with your broker. Alphio loses its OAuth grant but you keep the direct broker relationship. |
| Hyperliquid on-chain state | Unaffected. Positions and balances belong to the wallet, not to Alphio. |
| Telegram chat with Alphio bot | The bind is removed; you can /start the bot fresh with a different account if you re-sign up. |
3. Pending charges and refunds
If you have an active subscription when you delete your account:
- The subscription continues to bill through the end of the current paid period (
cancel_at_period_endsemantics). - You're effectively cancelling and deleting in one action — no refund for the unused portion.
- For PSPs with hosted cancellation (Apple IAP / Google IAP / MoonPay), you may also need to cancel there separately to stop renewals — see
/account/subscription-and-billingsection 4.
The post-deletion billing behavior follows the Refund Policy at /support/refund-policy. Edge cases (mid-cycle plan changes, recent top-ups, refund-eligible windows) are being finalized — contact Support before deleting if a refund matters.
4. Re-signup with the same email
After deletion you may try to re-register with the same email later.
| Scenario | Behavior |
|---|---|
| Same email, after a waiting period | Generally allowed — you start with a fresh account, no prior history. |
| Same email, immediately after deletion | May be blocked temporarily by anti-abuse logic. |
The exact waiting-period rules and whether the email becomes immediately reusable are being finalized. If you plan to re-sign up with the same email, contact Support first to confirm the current policy.
5. How to initiate deletion
- Open
/account/profile. - Scroll to the footer and click Delete Account.
- A confirmation dialog opens. Alphio asks for a reason (short survey: why are you leaving?) — this helps the team improve.
- Submit the survey, then confirm a final time on the warning dialog.
- The deletion is queued server-side. You're signed out and routed back to the marketing site.
Behind the scenes the survey submission and the actual cancel call are two separate steps — the survey populates feedback for the team; the cancel call performs the irreversible deletion.
6. Data export before delete
If you want to keep a copy of your data — chat history, watchlists, Credits ledger, invoices — export it before initiating deletion.
Available exports today:
- Invoices —
/account/billing→ Download PDF on each row. - Credits ledger —
/account/usageshows the full ledger; manual screenshot for now.
A unified "Download my data" / GDPR-style export bundle is on the roadmap but not yet shipped. For now, save what you need page-by-page or contact Support for a manual export request.
If you need information not on this page, you can query the docs dynamically by sending a GET request with the ask query parameter:
GET https://docs.alphio.ai/account/delete-account.md?ask=<question>The question should be specific, self-contained, and written in natural language. The response includes a direct answer plus relevant excerpts and sources.