Account and Access FAQ

Answers to the most common questions about getting into your Alphio account, recovering access, and managing identity.

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I can't log in. Work through this checklist before contacting support:

• Confirm you are using the exact email you registered with — typos in the email field are the most common cause.
• Confirm you are using the correct sign-in method. Some accounts are OAuth-only (Google / Apple / X) and have no password set.
• Use the password reset link on the login page if you signed up with email + password.
• If none of the above resolves it, contact support with your account email and approximate registration date.

My OAuth provider says "permission denied". This usually means you previously revoked Alphio's access in your provider's settings.

• Google: visit your Google Account → Security → Third-party access, and re-grant Alphio.
• Apple: visit Settings → Apple ID → Sign in with Apple, find Alphio, and stop / re-enable.
• X (Twitter): visit X Settings → Security and account access → Apps and sessions, and reconnect Alphio.

After re-granting, retry the OAuth login from the Alphio sign-in page.

I forgot my password. Use the password reset flow:

1. Go to /forgot-password.
2. Enter your registered email.
3. A reset code is emailed to you (check spam / promotions if it doesn't arrive within a minute).
4. Enter the code and set a new password.

If you signed up via OAuth only, there is no password to reset — log in with the original OAuth provider instead.

How do I change my email? Go to Settings → Profile → Email, then bind a new email. A verification code is sent to the new address; the change only takes effect after verification. Your old email stays active until verification succeeds, so you don't get locked out.

How do I delete my account? Go to Settings → Profile → Cancel Account. Deletion is irreversible. The following are removed:

• Profile data (name, avatar, bio).
• Chat history and Alphio AI conversation context.
• Watchlists, saved screeners, and notification preferences.
• Connected broker / wallet / Telegram bindings (the external accounts themselves are unaffected, only the link to Alphio).

Pending withdrawals and unresolved trades must be settled before deletion can complete.

My invite code is invalid.

warning

Invite codes can fail for several reasons we cannot diagnose from your side: the code may have expired, it may have already been redeemed by another user, or it may belong to a campaign that has ended. Please contact the growth team via support with the code itself and where you received it, and they will reissue or escalate.

Can I have multiple Alphio accounts?

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The multi-account policy is still being finalized. As a general guideline, one person should maintain one primary account. Multiple accounts for the purpose of farming rewards, referrals, or trading benefits are not permitted and may result in account action. If you have a legitimate need (e.g. a separate business entity account), contact support before creating the second account.