Custom Credits

Buy Credits à la carte outside the subscription cycle via the Top-Up Credits page.

Find it at: /top-up-credits.

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1. What Custom Credits are

Custom Credits are a one-time Credits purchase that lands as Recharge Credits in your balance. Unlike Monthly Credits (which refresh and expire each billing cycle), Recharge Credits roll over indefinitely — they stay until you spend them.

Three things to know about how they sit in your wallet:

• They count toward your overall Credits balance — the same one shown on /account/usage.
• They're the last bucket consumed (deduction order: Limited-time → Monthly → Recharge), so they act as a long-term reserve.
• They never expire on a fixed date.

See /reference/credits-system for the full Credits model.

warning

Custom Credits are restricted to Base / Pro / Elite subscribers. Free users will hit a paywall pointing back to /account/subscribe.

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2. How to purchase

1. Open /top-up-credits.
2. Pick a quick amount ($20 / $100 / $500) or type a custom amount in USD.
3. The page live-quotes how many Credits you'll receive, the per-credit rate, and any next-tier upsell.
4. Click Pay — Alphio creates a checkout session and redirects you to the PSP-hosted page.
5. After payment, Credits are credited automatically once the PSP webhook lands. The Usage page reflects the new Recharge bucket.

Payment method	Top-Up Credits supported	Notes
Stripe	Yes (primary)	Card payments, full checkout flow.
Paddle	See in-app	Subscription is the primary use of Paddle.
Apple IAP	iOS app	Managed via in-app purchase.
Google IAP	Android app	Managed via in-app purchase.
MoonPay	Crypto top-up	Confirmation arrives by email; Credits credit after on-chain confirmation.

warning

The Top-Up Credits page currently routes primarily through Stripe Checkout. Other PSP rails (Paddle / Apple IAP / Google IAP / MoonPay) for ad-hoc top-up are rolling out — the page shows only PSPs available for your region and platform.

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3. Pricing

The minimum top-up is $10 and the maximum is $10,000 per transaction. Per-credit price falls as the amount grows — higher tiers get a built-in discount versus lower tiers.

Amount range	Effective tier	Discount vs. base tier
$10 – $299	Tier 1	Base rate
$300+	Tier 2	Up to 20% better per-credit rate

The page shows two live numbers as you type:

• You will receive — total Credits at the current amount.
• Save N% badge — how much better per-credit you're getting versus Tier 1.
• Next tier upsell — a "+$X to unlock Y extra credits" hint when you're close to the next break-point.

warning

Exact per-credit rates per tier are subject to change. The live quote on /top-up-credits is authoritative.

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4. Receipt and ledger entry

Every successful Custom Credits purchase produces two artefacts:

• A receipt in /account/billing alongside subscription invoices. Each row exposes a Download PDF action.
• A ledger entry in /account/usage showing the credit (Recharge bucket increase) with timestamp, amount, and source = custom_credits.

Refer to /account/subscription-and-billing section 6 for invoice details, and /account/usage for the ledger view.

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5. Refunds

Custom Credits are generally non-refundable once Credits are spent, since usage is metered in real time and individual credit-by-credit reversal isn't supported.

Where reversal is possible:

• If the purchase was made within 24 hours and no Credits have been spent from the resulting Recharge bucket, Alphio Support can reverse the ledger entry and refund through the original PSP.
• If any portion was spent, refund eligibility falls back to the standard Refund Policy at /support/refund-policy.

To request a reversal, contact /support/contact-us with your order ID (visible on /account/billing).

warning

Refund / reversal policy is being finalized. The 24-hour unspent-bucket reversal window is the current operational guideline but not yet a published contract — confirm with Support before relying on it.