Feedback
Submit feedback to Alphio's team — bug reports, feature requests, product suggestions — and read admin replies in-thread.
Find it at: /account/feedback.
1. Submitting feedback
Click New Feedback on /account/feedback to open the submission dialog. Required fields:
| Field | Description |
|---|---|
| Pre-filled with your account email. You can override it if you want replies routed to a different address. | |
| Type | Categorization dropdown — see section 2. |
| Detail | Free-text description of the issue or request. The more specifics (reproduction steps, expected vs. actual behavior, asset / route involved), the faster the team can act. |
| Images | Up to 6 attachments — see section 3. |
After submission you'll see the new entry in your feedback list, with status Pending.
2. Feedback type categorization
The Type dropdown offers 7 categories that map to how Alphio's team triages incoming reports.
| Type | Use when |
|---|---|
| How to use? | You're stuck on a feature and need guidance. |
| Functionality issue | A feature is misbehaving but didn't crash. |
| Billing & Subscription issue | Anything wrong with charges, invoices, plan changes, or Credits balances. |
| Feature Requests | A new capability you'd like to see. |
| UI issue | Layout, styling, or copy problems. |
| Product unresponsive | The app is slow, frozen, or unreachable. |
| Business cooperation | Partnership / commercial inquiries. |
The category list above matches the current shipping enum. New categories may be added — the dropdown on the submission dialog is authoritative.
3. Attaching screenshots and log info
The submission dialog lets you upload up to 6 images (JPEG / PNG / GIF / WebP). Each upload goes through Alphio's file service and a thumbnail appears in the dialog.
Good things to attach:
- A screenshot of the screen showing the issue.
- A screenshot of any error dialog or toast.
- For trading issues: the Trade Modal state, order ID, or fill confirmation.
- For chat issues: the chat turn ID (shown in the URL after
?msg=...).
You don't need to manually attach logs — Alphio's client telemetry captures session context server-side and the team can correlate it with your feedback ID.
4. Admin reply thread
When Alphio's team responds, the reply appears inline on the feedback entry — open the entry from the feedback list to see the full thread.
Thread mechanics:
- Both your messages and admin replies are stamped with timestamps.
- You'll see an in-app notification (PROMO category, see
/account/notifications-settings) when the team replies. - You can post follow-up messages in the same thread — no need to file a new feedback for the same issue.
5. SLA / response time
The team aims to respond to feedback within 1–2 business days. Complex billing or trading incidents may take longer to investigate.
The 1–2 business day target is operational guidance, not a contractual SLA. For time-sensitive issues (e.g. an order issue with an open position), use the live support channels at /support/contact-us.
6. Status tracking
Each feedback entry carries a status that reflects how the team has triaged it.
| Status | Meaning |
|---|---|
| Pending | Submitted, not yet reviewed. |
| Reviewed | The team has read it and is investigating / queuing it. |
| Accepted | Action is planned (e.g. bug to fix, feature to build). |
| Resolved | Closed — the underlying issue has been addressed or the request fulfilled. |
| Invalid | Closed without action — typically duplicate or out-of-scope. The team will leave a brief explanation in the thread. |
You can filter the list by status to focus on open vs. closed items.
If you need information not on this page, you can query the docs dynamically by sending a GET request with the ask query parameter:
GET https://docs.alphio.ai/account/feedback.md?ask=<question>The question should be specific, self-contained, and written in natural language. The response includes a direct answer plus relevant excerpts and sources.