Technical Issues FAQ

Answers to the most common technical questions about the Alphio app across iOS, Android, web, and H5.

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App crashes on startup. Work through this checklist:

• Clear cache from your device settings (iOS Settings → Alphio → Offload / Android Settings → Apps → Alphio → Storage → Clear cache).
• Reinstall the app if clearing cache doesn't help.
• Check OS version — supported versions are iOS 15+, Android 8+, and modern evergreen browsers (Chrome / Safari / Edge / Firefox, recent releases).
• Collect a crash log and submit via Settings → /account/feedback so the engineering team can correlate the crash with build telemetry.

Web app shows blank screen. A blank screen is usually a stale-asset or cache problem:

1. Hard refresh — Ctrl+Shift+R (Windows / Linux) or Cmd+Shift+R (macOS).
2. Clear site data for alphio.ai in browser settings.
3. Try incognito / private mode to bypass extensions and cached cookies.
4. If the issue persists, try a different browser to isolate browser-specific bugs and report via /account/feedback.

Notifications not arriving. Notifications depend on multiple layers — check each:

• Channel toggles at /account/notifications-settings — confirm the relevant category (AI_TRADE / AI_ALERT / AI_TASK / NEWSWIRE / PROMO) is enabled.
• Telegram bind status — see /get-started/connect-telegram to confirm the bind is healthy.
• OS-level push permission — iOS Settings → Alphio → Notifications / Android Settings → Apps → Alphio → Notifications must be granted.
• Do Not Disturb / Focus modes — these silently suppress pushes; check your device's DND state.

How do I update the app?

• iOS — update via the App Store. Auto-update can be enabled in Settings → App Store.
• Android — update via the Play Store. Auto-update can be enabled in Play Store → Settings → Network preferences.
• Web app — auto-updates on the next refresh after a new deploy.
• H5 — hot-update kicks in within ~5 minutes of a new release; pull-to-refresh forces it immediately.

How do I get human support? Two paths:

• In-app threads — Settings → /account/feedback. Typical response time is 1–2 business days, and the thread keeps your account context attached.
• Email — for urgent issues (account compromise, payment incidents, trade execution errors), email support@alphio.ai with your account email, order ID if applicable, and timestamps.

Why is my view different from a friend's? Alphio uses feature flags for gradual rollouts and A/B tests for some surfaces. Two users on the same tier may see different layouts, copy, or feature availability while a release is ramping up. This is intentional; the surfaces converge once a rollout reaches 100%.

Browser back button isn't working as expected.

warning

Browser back-button behavior is a known limitation in some app flows (notably modal-heavy and chat-stream surfaces). Behavior is being improved iteratively.

Workaround: use in-app navigation breadcrumbs and the dedicated back / close buttons inside the relevant view rather than the browser's native back button.