Workflow Issues FAQ

Common questions about Alphio workflows — price alerts, scheduled analysis, Auto Trade, and the Tasks page.

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My price alert didn't fire. Alerts can silently miss when the trigger is mis-configured. Check in order:

• Status — on the workflow page, the alert must be active (not paused or expired).
• Trigger condition — re-read the rule. A common mistake is "crosses above X" when the price was already above X at create time; that trigger never fires until the price first dips below and crosses back.
• Data source — alerts use Alphio's reference price for that asset. If your local exchange shows a level that Alphio's reference price never reached, the trigger genuinely did not hit.
• Notification channel — the trigger may have fired but the notification channel (push / email / Telegram) is muted. Check Settings → Notifications.

My scheduled analysis stopped running. Scheduled Tasks pause themselves under several conditions:

• Credits exhausted — if a scheduled run can't be paid for, the schedule is paused and a notification is sent.
• Repeated failures — after a threshold of consecutive failed runs, Alphio pauses the schedule to avoid burning Credits on a broken job.
• Expired entitlement — if the underlying feature requires a paid tier and the subscription lapsed, scheduled runs stop.
• Manual pause — verify nobody (including you on another device) paused it.

Open Tasks → Scheduled and click the schedule to see its pause reason and last error.

Auto Trade is consuming more Credits than expected. Each Auto Trade evaluation cycle can consume Credits, and busy markets cause more evaluations.

• Open the Auto Trade rule and review evaluation cadence — a tighter cadence costs more Credits per hour.
• Each fired order may consume additional Credits depending on the rail and rule scope.
• Pre-trade analysis (if enabled) charges per evaluation.

To cap exposure: lower the evaluation cadence, tighten the filter to fire less often, or set a Credit budget cap on the rule (where supported).

Can I export workflow results? Yes for most workflow types:

• Tasks — click into a task run → Export for CSV / JSON.
• Scheduled analysis — the run history page supports bulk export of past results.
• Alerts — the alert history list is exportable from the workflow page.
• Auto Trade — order results are exported via Asset → Activity log → Export CSV, not the workflow page.

warning

Not every workflow type has an export button yet. If you don't see one, the data is still accessible via the Activity log or the chat history for that workflow. Full export coverage is rolling out.

Workflow shows "failed" — what to do? Click the failed run to see the error detail. Common causes:

• Transient model / API error — retry from the same screen.
• Insufficient Credits — top up Credits and retry.
• Data source unavailable — an upstream data provider (price feed, news feed) was temporarily down. Retry in a few minutes.
• Invalid configuration — the rule's parameters became invalid (e.g. delisted ticker, dead webhook URL). Edit the workflow and retry.

If the error message itself is opaque, copy it into a support ticket along with the workflow ID.

How many active workflows can I run at once?

warning

Concurrent workflow caps vary by tier (Free / Base / Pro / Elite) and by workflow type (alerts vs Tasks vs Auto Trade rules) and are still being finalized.

Today, the effective cap is shown at the top of each workflow list — "X / Y active". When you hit the cap, new workflows must wait until an existing one finishes or is paused. Upgrading tier raises the cap.

Workflow ran but no notification arrived. The run and the notification are independent paths — the run can succeed without you being notified.

• Check Settings → Notifications — the notification category (AI_TRADE, AI_ALERT, AI_TASK, NEWSWIRE, PROMO) must be enabled for the channel you expect (push / email / Telegram).
• For Telegram, the bot binding must still be active — see Connect Telegram.
• For push, the mobile app must have OS-level notification permission granted.
• For email, check spam / promotions; whitelist the Alphio sender domain.

The workflow run itself is preserved either way — open Tasks or the workflow page to see the result.